Returns Policy

WHAT can be returned?
We are happy to exchange items if you change your mind/order the wrong size, however we do not offer refunds for change of mind/wrong size. For some produts we do not offer exchanges or refunds as they are very bulky or are on clearance. All items need to be in perfect condition with all tags, plastic wrappings attached and in tact for exchanges. If you would like to exchange a product, we need to be notified within 7 days and goods sent back with 14 days. Please note that on the rare ocassions we do offer a refund, we do not do so on any Afterpay or Zippay orders.

Should a product be faulty or defective on arrival, we will offer you a replacement and if replacement not available, a refund including shipping. If you arrange your own freight carrier, any damage caused during transit is the responsibility of the customer. Any lost products during transit is not the responsibility of Greatrex, unless transit insurance has been taken out - see shipping guide.

Once a gift voucher has been purchased, gift vouchers cannot be cancelled for a refund. There is a three year period in which you may use the voucher.

WHEN do items need to be returned/exchanged by?
If you would like to exchange items, then we need to be notified within 7 days and goods returned within 14 days. If you can't make it within 14 days, let us know as we are happy to discuss.

WHERE do items need to be returned to?
All exchanges and returns need to be returned to our location at 630 Port Road, Beverley 5009 SA.

HOW do customers return items?
All you need to do is to properly pack the item so that it is well protected (including all packaging and boxes) and send back with a copy of your original purchase invoice/paperwork.

SHIPPING for returns?
All shipping costs for exchanges and returns are the responsibility of the customer.

Instore return option?
If you would like to exchange a product in store, we're more than happy to do so. Again, all you need to do is notify us, bring in the product in perfect condition with all tags attached, and bring along a copy of your original order invoice/paperwork within 14 days.

Packing materials?
All items need to be in their original packaging with all tags, plastic wrappings attached.

Bat Warranty Claims?

If you have a bat that breaks or cracks and is within the warranty period (all bats vary in warranty period duration - some bats do not come with a warranty, so please check carefully first), the first step is to contact us by phone or email. You'll first be required to send photos of the whole bat on both sides, close up of the fault, and a copy of your purchase receipt. We then may ask you to return the bat for assessment to either us or directly to the brand's offices/warehouse. Please hold on to the bat box in which is was originally sent for the duration of the warranty period to ensure you can quickly and easily send it back to us.

Shipping for warranty claim assessments may be at your cost, depending on the brand. Any warranty replacement bats will be sent out to you freight free. Not all bats may be approved for warranty replacement if it is evident that the bat has been misused or has been damaged by coming into contact with other surfaces including, but not limited to, metal (baseball bats can only hit baseballs, softball bats can only hit softballs). This is determined by the brand, not Greatrex, as all warranties on bats are given by the brand. Greatrex simply facilitates warranty replacements through the brand.